News & Announcements
So, What is This Page For?
Welcome to the new home Wax Magic Home Fragrance ®
Since we started this business a little over a year ago, the support and customer base has increased month on month. Never in a million years did we ever see the Wax Magic Home Fragrance ® grow to what it is today, and we have all our customer to thank for this. So, give yourself a well-deserved pat on the back from all at Wax Magic Home Fragrance ®
We have decided to create this page to allow everyone to be kept up to date with not only changes that are taking place now, but also to announce future events and promotions that maybe about to take place. We will endeavour to keep this page updated at all time making sure you are all kept in the know.
So, why did we move from our old platform to this new one? Well, the answer is simple. Whilst the old website platform was good, it did not offer the interaction we wanted to give our customers because at the end of the day, with all the supportive customers we have, we simply would not have a business. So, we decided to give a bit back and invest in a new platform. Furthermore, the back of house system that comes with this platform offers some significant benefits for us back at Wax Magic Home Fragrance ® HQ, giving us more time to make the products rather than spending hours and hours on administration works.
So, What’s New?
As we mentioned above, we wanted to make the website look and feel a little more professional to start with. We also wanted to add some new features and we have listed these below. As we continue to grow, we have more feature to release which will make your whole shopping experience much more fun. These up and coming feature are listed below also.
IMPORTANT - Setting Up A New Customer Account
As part of our move from the old platform to the new one, we were unable to tranfer customer accounts. Therefore, if you try to log in using the username and password from the old website, it will not work. You will need to re-register a new account on this new website.
Product Page Scent Description
Whilst we do have a master scent list page, we thought it would be a much idea to have the scent description appear when you select it from the drop-down menu in any of the product pages. This means no more going backwards and forwards or having to write a paper list of the scent you like, just select one and up comes the scent description.
Previously on the old website, many people used to park their favourite items in their baskets. We now have a Wishlist feature which leaves your basket free to make purchases. Handy little feature and at some point, in the future we will be adding a facility to allow you to email that Wishlist to a friend or family member.
Reward / Loyalty Points
This one was a big must have for us. As a thank you for your continued support, we wanted to, in addition to the occasional promotion, be able to offer every single customer a discount based on the value they spend. So, we have now integrated a Reward Points system. Simply put, every time you purchase an item, you earn reward points. When your ready and have enough points, simply redeem them for a discount on your next purchase. Soon, we will also be linking this to a “Refer A Friend” scheme which when live, will reward you for referring a friend or family member.
Please have a look at the page titled “Reward Points Explained” which will explain fully how you are awarded your reward points.
Product Rate & Review
We wanted to give our customers the opportunity to be able to rate, out of five stars, in addition to leaving a comment, all of our products. This can now be done. If you navigate your way to a product and at the bottom of the page, you can do just that. So please review all you like, we welcome all comments.
Enhanced Open Box Feature
Whilst you as the customer will not see any change to this from the previous website, we at Wax Magic Home Fragrance ® HQ will see a huge difference in how we manage open boxes behind the scenes. This will mean we can spend more time making the products you all know and love and less time undertaking the administrative tasks.
Customer Order Status Updates
The new website platform now has enhanced order processing features. So, what does this mean for you as a customer. Whilst the old website did email out confirmation of orders, this new platform keeps you informed on two levels. Firstly, you will receive an email at every stage. From order confirmation, through to preparation (or manufacture for Made to Order Items), through to picking and packing, finally to dispatch. In addition to receiving emails at every stage, you will also be able to see the above in your improved customer account page.
Interactive Client Account Page
This new website now has a more advanced client account page. You will be able to see and review all your outstanding orders, download PDF copies of all your invoices, review your reward points and much much more. At some point in the future when we launch reward points for friend referrals, you will also be able to see who you have referred and how many reward points it earned you based on their initial purchase.
Refer A Friend
Another one that does exactly what it states on the tin. From any product page you will now be able to refer that product to a friend simply by completing the form on the page and submitting. This will email your nominated friend the link to that product. As per the above, once we launch the refer a friend reward feature, this will also email them your unique code so that should they make a purchase, you, in addition to the referred friend, will receive reward points.
New Scents & New Blend
Over the next six months we will gradually be releasing some new and exciting scents. We have over the last four months been testing over 30 new scents. Some have made the cut, and some ended up in the bin. But now we know what we think you will like we will slowly be releasing these nose tingling scents.
In addition to the above, we have also been working on and testing a new wax blend for all our melts. This has been a very long, laborious & time-consuming process. The new blend has been developed trying to accommodate how the wax cuts, how it holds in its packaging and more importantly, how long it lasts along with thehot and cold scent throw. Watch this space and we will keep you updated on this page when the new blend comes into production.
So, What’s Coming in The Future?
As part of the constant growth of Wax Magic Home Fragrance ® we also have some further enhancements to the website to make your shopping experience even better. We have decided not to release these yet as we need to ensure we get to grips with those we have launched above. Keep an eye on this page as this will detail what is coming live and when.
- Email Newsletters.
- Customer Upload Picture Gallery.
- Live Online Chat Assistance.
- New Products (Hmm…Think Candles ! Shhh…Mums the word).
- Refer a Friend Rewards Feature.
- Giveaway Promotions & Competitions.
- Questions & Answer (On Product Pages).
- Emailing Out of Wishlists.
- New Wax Warmers.
- House Blends.
We hope this helps explain a little about our new website and its operation. As always, we are very open to suggestions so if you have any ideas on how we can improve, please feel free to get in touch.
Wax Magic Home Fragrance ®