Information

Open Box (Whats It All About ?)

So...What is an Open Box. We have so many people message us not sure of exactly what it is let alone how to use it. With this in mind we have created this page to try and help explain what it is, and more importantly, how to use it.

Well, in short, it allow you to place multiple orders over a period of time and have it all shipped to you in one go, and not when we want to ship it, but when you want it shipped. This means you only pay one lot of postage (slightly higher rate than standard flat rate postage) rather than postage everytime you place a smaller order. Sounds good right...

We have designed our Open Box facility with complete simplicity in mind. Our back of house software does all the hard work and takes the headache away from you. In addition, if you have a registered account with us, you can log in any time and see all your orders that make up your Open Box.

Finally, there is no time limit that you can leave your Box open for and there is no weight restriction. So you can keep it open as long as you like and put as much or as little in it that suits you.

Below we have listed a basic step by step guide to using our Open Box feature.

Step 1 (Opening & Adding to an Open Box)

Place all your items in your shopping basket as you normally would if you were making a normal purchase.

Step 2 (Checking Out)

When you are finally ready to check out, head to your basket. At the bottom of the page, you will see a delivery option that you need to make a selection for.

In this box select "Open / Add To My Open Box £0.00" option.

Then proceed to check out in the normal manner. This will notify Wax Magic that you have opened an "Open Box". In addition, you will have only paid for the items you have ordered, no postage wil have been charged to you. You will recieve an email confirming your open box.

If in the future you want to add more items, just follw the exact same process. In addition, you will recieve an email everytime you add to your Open Box.

Step 3 (Closing Your Open Box)

Now, assuming you and filled your Open Box to the brim, and that you are ready to close it and have it all delivered, following these simple instructions.

(Note, to close your Open Box, you must make a purchase, an Open Box cannot be closed without making a purchase).

So, your in your shopping basket and your ready to close, simply follow the above process but instead of selected "Open / Add to My Open Box £0.00", this time you select "Close My Open Box £4.95". Once you have done this proceed to checkout in the normal manner but this time it will add only one postage charge. And thats it...Simple...Just wait for your waxy goodness to arrive in the post.

At every stage of every order you will receive regular automatic emails telling you whats going on with each and every order you place into your Open Box.

We hope this helps explain, we are always here if you need additional help, feel free to contact us anytime.

sales@wax-magic.com