Customer Complaints

At Wax Magic Home Fragrance Ltd we also strive to ensure your order is exactly as expected, however, as with all businesses, sometimes things can go wrong which result in you the customer not being completely satisfied with your purchase. 

If you have a complaint, we need to know to allow us to better imporve any element of the services and or products you receive. We take each and every complaint very seriously and use this as a method of constant improvement.

So, if you have a complaint, please contact us so we can put it right for you.

Your will need to provide your full details when contact us quotaing the follwing information to allow us to trace your order. the minimum information we would require is:

Your full name as per the order placed.

Your email address that was used to place the order. Alternaively if you checked out as a guest and used a mobile number, then please quote this also.

Your date of birth.

Your order number.

Your can call us on 0121 439 9650, or write to us at the following address:

Wax Magic Home Fragrance Ltd

Units 16 & 18 Woodside Industrial Estate,



B37 6LY

Or alternatively you can email us as

Please note, complaints by email should only be directed to the above e-mail address, to ensure they are dealt with as quickly as possible. Any complaints directed to any individual’s email address, may not be handled as promptly.

Once we have received your complain one of our advisors will confirm receipt, normally within 24Hrs, and we aim to have your complain resolved with 5 working days from receipt of your intial complain.