Klarna FAQ's

IMPORTANT NOTICE:  YOU CANNOT ADD ITEMS OR CREATE AN OPEN BOX WHEN PAYING BY KLARNA. YOU MUST SELECT A SHIPPING METHOD FROM THE DELIVERY METHODS AVAILABLE. IF YOU PLACE YOUR ITEMS INTO AN OPEN BOX, YOUR ORDER WILL BE PLACED ON HOLD TO ALLOW US TO RESOLVE.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. T&C's Apply. (https://www.klarna.com/uk/terms-and-conditions).

Who is Klarna?

Klarna is a payment service provider, from Sweden, who take end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 70,000 online stores and are very safe to use.

I have been asked to go to Klarna's site. Is this correct?

If you have chosen to Pay in 30, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. If you do not pay Klarna within the grace period, late fees may apply. Please note that Klarna is a no fee service hen you pay on time.

If Klarna gives me the option to Pay in 30, does a credit search take place against me?

Neither Klarna nor Wax Magic Home Fragrance Ltd run credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an enquiry which only you, and no other companies, can see.

How does Klarna Pay in 30 work?

After Wax Magic Home Fragrance Ltd has sent your order, you will receive an email with payment instructions, telling you when you need to pay by, it’s typically 14 or 30 days after the order is shipped. If you do not have your email to hand, you can contact Klarna’s Customer Service here.

How does Pay later in 3 interest-free instalments work?

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Wax Magic Home Fragrance Ltd and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.

Am I eligible for Pay later in 3 interest-free instalments?

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating. 

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders. What do I need to provide when I make a purchase? If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees shoould you not pay on time. 

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Wax Magic Home Fragrance. All transactions take place via connections secured with the latest industry standard security protocols.

Why have I not been offered Pay In 30?

Although Pay in 30 is widely promoted it is not always universally available. The Pay in 30 method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the e-store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout

What are my payment options with Klarna?

You can pay immediately with debit or credit card (Visa/Mastercard) in the checkout or take advantage of our Pay in 30 payment option, where you can pay for the goods once you have received them via debit or credit card.

How do I pay for my order?

If you have received your goods and want to pay, either log in at www.klarna.com or click the link from the email Klarna sent you regarding this order. If you cannot log in to pay, contact Klarna’s Customer Service here

Have you received my payment?

If you pay by card, Wax Magic Home Fragrance will confirm your order right away. If paying by Pay in 30, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com.

What should I do if I want to cancel my order?

If you would like to cancel your order, we ask you to contact the store (Wax Magic Home Fragrance) where you made your purchase.

I have cancelled my order. How long will it take until I receive my refund if I paid by card?

As soon as the store (Wax Magic Home Fragrance) have registered your cancellation or your return, the refund will be processed within 3 business days.

With Pay in 30, what should I do if I want to return part or all of my order?

If you are close to your Pay in 30 payment due date, you should also contact our Customer Service who will make any necessary adjustments to the statement and provide further help if needed.

What happens to my invoice, when I've returned the goods?

Once the store (Wax Magic Home Fragrance) has received the return (partial or full) and you have received their confirmation of this, an updated statement will be closed.

I've received an invoice, but I've not yet received my goods

With Klarna’s Pay in 30, you have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call the store (Wax Magic Home Fragrance) to check on delivery. You can also contact Klarna Customer Service so that we can postpone the due date on your payment.

How will I be refunded?

If you have paid for your order with card, the refund will be made back to the same card. If you paid using bank transfer, you will need to provide Klarna with your IBAN number in order for Klarna to make the repayment. If you have not paid the invoice yet, then the refund will reduce the invoice or cancel it completely.

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Wax Magic Home Fragrance from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience.

I still have questions regarding payment, can I speak to someone at Klarna?

Visit Customer Service for Live Chat or call 020 300 50833 Monday - Saturday 9.00 AM - 6.00 PM, closed Sunday.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. T&C's Apply. (https://www.klarna.com/uk/terms-and-conditions).