Open Boxes - What Are They & How Do The Work
So.. What is an Open Box. We have so many people message us not sure of exactly what it is let alone how to use it. With this in mind, we have created this page to try and help explain what it is, and more importantly, how to use it.
Well, in short, it allows you to place multiple orders, over a period of time, and have it all shipped to you in one go, and not when we want to ship it, but when you want it shipped. This means you only pay one lot of postage (slightly higher rate than standard flat rate postage) rather than postage every time you place a smaller order. Sounds good right...
We have designed our Open Box facility with complete simplicity in mind. Our back of house software does all the hard work and takes the headache away from you. In addition, if you have a registered account with us, you can log in any time and see all your orders that make up your Open Box in addition to all your previous orders.
There is a 3 month time limit that you can leave your box open for, however there is no weight restriction.
Below we have listed a basic step by step guide of how to use our Open Box feature.
Step 1 (Opening & Adding to an Open Box)
Place all your items in your shopping cart as you normally would if you were making a normal purchase. However, to signal us to Start or Add your basket to an Open Box you must add to your cart the "Start/Add To" product.
To do this, and once you have added all your products to your basket, go to the home page and you will see a link that is titled "Open Boxes". Click this link and this will open a product page. From the drop down menu select one of the two options, these are:
* Start / Add To Open Box
* Close My Open Box
Both these product options are shown as a zero value, however when added to the cart and then progressed through the checkout with all your other products, it will signal us to take the relevant action (I.E. Put into an Open Box or Ship with with all other items in your current Open Box). More importantly, at checkout, depending on which option you have selected, will either remove or add a shipping cost.
Step 2 (Checking Out)
Once you have completed the above steps, checkout as normal. the only shipping options that will be shown during checkout will be those applicable to you based on the options selected above.
Step 3 (Closing Your Open Box)
Now, assuming you have filled your Open Box to the brim, and that you are ready to close it and have it all delivered or want to collect it, follow the process below.
(PLEASE NOTE: To close your Open Box, you must make a purchase, as an Open Box cannot be closed without making a purchase).
Close Open Box (For Delivery)
Simply follow the process as written above in step 1, but this time just add the product "Close My Open Box" to your cart and continue to checkout. This will add the relevant shipping method to your order and will signal us to add this order to your Open Box and ship to you.
Close Open Box (For Collection)
Simply follow the process as written above in step 1, but this time just add the product "Close My Open Box" to your cart and continue to checkout. This will add the relevant shipping method to your order and will signal us to prepare your order for collection.
When in your cart, before you click the checkout button, enter "Close My Open Box" in the message box (See image below).
Once you have done this click Checkout and complete your purchase in the normal way making sure you select pick up before proceeding to the payment screen (See image below).
We hope this helps, we are always here if you need additional help, feel free to contact us anytime using our main email address which is email@example.com or alternatively use the live chat on the home page.
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